Privacy Policy
This Privacy Policy explains how DriveInBill collects, uses and protects information submitted through the website, chatbot, demo form, enquiry form, support request and complaint workflow.
1. Who We Are
DriveInBill is a business software product developed and maintained by Driveintech Info Pvt Ltd.
2. Information We Collect
When you use our website, chatbot or forms, we may collect:
- Name, mobile number, email address and company/business details.
- Business type, product interest, demo requirement, enquiry message and support/complaint details.
- Uploaded attachments such as screenshots, documents or files shared for support or complaint handling.
- Technical details such as browser, device, IP address, page URL and submission time for security and service tracking.
3. How We Use Your Information
- To respond to enquiries and demo requests.
- To create and manage leads, support tickets and complaint records.
- To provide product information, quotations, implementation discussion and follow-up communication.
- To deliver support, troubleshooting, software service and customer communication.
- To improve website performance, product features, service quality and customer experience.
4. Chatbot and Form Submissions
Submissions from the DriveInBill website may be sent to the DItiErp web app or related backend system for lead management, support ticket handling, demo booking, complaint tracking and service follow-up.
5. File Uploads
If you upload files for support or complaint requests, those files may be stored with the relevant ticket and used only for issue analysis, service support and communication. Do not upload unnecessary sensitive information.
6. Sharing of Information
We do not sell your personal information. We may share necessary details only with authorized team members, support staff, franchise/business partners where applicable, and service providers required to process your request or deliver the service.
7. Third-Party Integrations
DriveInBill may use or integrate third-party services such as hosting, email, SMS, WhatsApp, payment gateway, analytics, mobile app services or support tools. These providers may process limited data as required for the service.
8. Data Security
We use reasonable technical and organizational measures to protect submitted information. However, no website, server, internet transmission or storage system is completely secure.
9. Data Retention
We keep enquiry, lead, support, billing and communication information for as long as needed for business follow-up, service delivery, legal, accounting, support and operational purposes.
10. Your Choices
You may contact us to request correction, update or removal of your submitted information, subject to legal, billing, support and operational requirements.
11. Cookies and Tracking
The website may use basic cookies, browser storage or analytics tools to improve user experience, remember configuration, measure traffic and support website functionality.
12. Children’s Privacy
DriveInBill is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest effective date.